Ensuring the continuous, reliable, and safe operation of your perimeter security products is our top priority. Our technical service and support team routinely support product installations, preventative maintenance, and service efforts.
End-users, installers, integrators, or service personnel, will find BBRSS provides direct, personable assistance on product selection, application concerns, preventative maintenance, service, parts, or general technical support. BBRSS technical support and service staff are available via phone, web, email and can be onsite to assist you with your project needs.
BBRSS technical service and support excels in five (5) functional areas:
Parts Supply
Combine our large knowledge database and inventory of replacement and repair parts and you have the parts you need when you need them. Not only do we sell parts, but BBRSS provides a personalized approach to ordering the correct part, as our stated goal is the correct part, the first time.
Field Service
The product knowledge captured since 1925 in the vehicle barrier and navigational lighting business is second to none. We can assist with troubleshooting the majority of field issues.
Troubleshooting
BBRSS has been in business since 1925. The product knowledge obtained over that timeframe provides BBRSS a wealth of information, useful for troubleshooting the majority of product and field issues.
Training
Training is an important part of ensuring that products continue to operate without fail. Whether the training is on installation, operation, maintenance, or repair of BBRSS products, we deliver a solution for your application.
Partner integrators, installers, dealers, and distributors have gone through the necessary training and possess the expertise to provide exceptional service to their customers. If you are looking for a local partner, BBRSS can recommend a trusted provider to assist you.
Service Contracts
In select markets, BBRSS performs monthly, biannual, and yearly contract maintenance on our products.